4 Social Media Support Tools For Better Customer Service

Today, social media has become the future of customer service with growing numbers of social media users and rapidly emerging social media platforms such as Facebook, LinkedIn, Twitter and Instagram that are at the forefront of the digital revolution. However, a lot of companies still fail to effectively implement social media into their company’s toolbelt which results in huge losses to the companies in the long run. Therefore, in this post, we have covered five social media support tools that can help businesses in delivering quality customer services. Take a look.

Sproutsocial

Sproutsocial is basically an all-in-one platform that facilitates effective social media management and helps businesses in building meaningful and long-lasting relationships with their customers.

Hootsuite

Hootsuite is a perfect management tool that enables great publishing, workflow features, engagement, analytics and campaign management using just a single dashboard. The Hootsuite social media tool also allows integration with up to 25+ social media networks to their clients.

Respond

Respond to say the least is an amazing tool for providing exceptional customer service. This social media tool was previously known as “Respondly” and is quite popular among customer service outsourcing companies such as Global Response that provides exceptional social media support services along with customer support to reputed brands. 

Sparkcentral

Sparkcentral is a rather unique tool that facilitates easy communication with customers across various platforms such as Facebook, Twitter and Instagram in real-time. This social media tool also offers an additional feature called customer service rep that provides access to a customer’s conversation history which facilitates easy resolution of issues.

As a pro tip, always list down the appropriate requirements for your business before choosing the right social media tool to support your brand’s social media needs.

 

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